30-Day Return and Exchange Window
You may request a return or exchange within 30 days after delivery. Contact us within that period with your order number and the reason for your request. This includes an unwanted dress or a size that does not fit, as well as an item that arrived damaged, defective, or different from what you ordered.
Eligibility and Non-Returnable Items
For a change of mind or size exchange, dresses must be unworn other than a careful try-on, unwashed, unaltered, and free of stains, makeup, perfume, damage, and signs of use, with original tags attached. Include proof of purchase and, when available, the original packaging and accessories. For example, an evening dress worn to an event or a bridal gown that has been altered is not eligible for a change-of-mind return. Items marked final sale at purchase are not eligible for change-of-mind returns. These conditions do not limit remedies available under applicable law for damaged, defective, or incorrectly supplied goods.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us promptly if, for example, a gown has a torn seam, arrives damaged, or is the wrong style. Send your order number, a description, and clear photos of the item and packaging when possible. We will review the issue and explain the available return, replacement, or refund options.
How to Return an Item
- Email info@bmaxxrosaurasbridalquinceanera.com within 30 days of delivery with your order number, item, and reason for the return. Include photos if the item is damaged, defective, or incorrect.
- We will reply with return instructions and, if applicable, label and shipping-cost information. Please contact us before sending the item.
- Pack the dress securely with its tags and any included accessories and send it to: B-Maxx Rosaura’s Bridal & Quinceanera, 1130 Fulton St, Fresno, CA 93721, United States. Keep your tracking receipt until the return is complete.
- Once received, we will inspect the item and notify you of the result.
How to Exchange an Item
- Contact us within 30 days of delivery with your order number, the item, the reason, and the replacement size or style requested. Include photos for an item that arrived damaged, defective, or incorrect.
- We will confirm availability and send return instructions. Pack the item securely and return it to 1130 Fulton St, Fresno, CA 93721, United States.
- After receiving and inspecting an eligible return, we will arrange the replacement. If the requested item is unavailable, we will discuss an alternative or a refund with you. Any price difference will be explained before an exchange is completed.
Return and Exchange Shipping Costs
We cover return shipping and replacement shipping when an item arrives damaged or defective, or when we sent the wrong item. For other reasons, including a size that does not fit or a change of mind, the customer pays return shipping; we cover the outbound shipping for an approved replacement. If we provide a return label for a customer-paid return, we will tell you the cost before you use it. There is no restocking fee.
Refunds
After receiving your return, we will inspect it and notify you of the outcome. For an approved refund, we will process the refund within 5 business days of receipt to the original payment method. Once processed, it typically takes 5–10 business days to appear; the actual timing depends on your bank or card issuer. If you have not received it after that period, contact your issuer and then contact us. Where a customer-paid label was agreed to, its stated cost may be deducted from the refund.
Order Cancellation
If you wish to cancel before your order ships, contact us immediately with your order number. If the order has not shipped, we will cancel it and issue a full refund to the original payment method without an additional handling fee. Once your order has shipped, it can no longer be cancelled; please follow the return and refund process above.
Contact Us
Store Name: B-Maxx Rosaura’s Bridal & Quinceanera
Address: 1130 Fulton St, Fresno, CA 93721
Phone: +15594174671
Email: info@bmaxxrosaurasbridalquinceanera.com
Opening Hours:
Monday: 10 AM–5:30 PM
Tuesday: Closed
Wednesday (Veterans Day): 10 AM–5:30 PM; hours might differ
Thursday to Sunday: 10 AM–5:30 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.